The satisfaction of our customers is important to us and it is for this reason that we offer the following return policy:
We carefully check each product ordered before shipping to ensure that it is working properly and in good condition. In addition, packages are sent in appropriate packaging to eliminate the risk of breakage during transport.
Given the nature of the products we sell, for health and safety reasons you will understand that we cannot accept exchanges unless the item you have purchased is faulty. We will only exchange defective products. Damages caused by customers are not the responsibility of JERN.
Please complete the return form in your order details once you log in to your account to let us know the details of the product and the nature of its defect.
Following receipt of your request, we will analyze it as soon as possible. Thereafter, we will quickly inform you of the procedure to follow in order to honor your guarantee.
Returns on purchases made within 30 days via our website will be made directly to our warehouse and the applicable freight and warranty charges will be honored directly by Jern. Once your request has been accepted, we will email you a return form to attach to your package so that you do not have to pay the delivery costs.
You can contact us to know the status of your request at any time https://www.jern.ca/en/contactus