It is with pleasure that Jern Canada offers you free shipping for all of Canada with any order of $ 49.99 and more.
For orders below this amount, delivery charges are $ 12.99 for all of Canada. Your order will be routed in 3 to 5 days (business day) in a discreet package via Canada Post in accelerated delivery.
You must allocate 24 hours for the preparation of your order. You will be able to follow up your order via a tracking number that will be provided by email upon shipment of your parcel. https://www.canadapost.ca/cpc/en/tools.page
No mention of the store name will be registered on your credit card statement to preserve your privacy. The name registered on your bank statement will be DB Distribution.
For all special delivery requests, please contact us by Couriel Info@jern.ca
The satisfaction of our customers is important to us and it is for this reason that we offer you the following return policy:
We carefully check each product ordered before sending to ensure its proper functioning and its good condition. In addition, parcels are sent in a suitable package to eliminate the risk of breakage during transport.
Given the nature of the products we sell, for reasons of health and safety, you will understand that we can not accept exchange unless the item you have purchased is defective. We will only exchange defective products. Damage made by clients are not the responsibility of Jern.
No exchange will be accepted on defective products beyond 48 hours according to their receptions.
If you receive a defective item, please complete the return form in the details of your order to indicate the details of the product and the nature of its defect. Take note that if you return to us a non-defective product you will need to gain the return fee of $ 23 taxes included in order to recover your parcel.
Following the receipt of your request we will analyze it as soon as possible. Subsequently, we will quickly inform you if we judge that the article in question must be verified by us. In this case, you will receive a return label to print via email.
We can not guarantee that we will receive the article you will return. You are responsible for any loss and damage that occurs during the shipment of your package.
When we have received the defective product, we will look at it carefully and we will contact you within a reasonable time. If the defect in the product gives you entitlement to a replacement, the new product will be routed at no cost. In the case of a defective product unavailable we will refund its purchase price indicated on your invoice according to the original payment method.
Take note that if you return to us a non-defective product you will need to gain the return fee of $ 23 taxes included in order to recover your parcel.
You can contact us for the status of your order at any time by email email@example.com